Terms and Conditions
Please ensure you read and understand the following terms and
conditions pertinent to your accommodation rental. If you have any
queries, please do not hesitate to contact us (hereafter called the
Owner) for clarification before you sign the booking form.
Whilst we reserve the right to increase or decrease accommodation
prices at any time, we will confirm to you the current price at the
time of booking. As soon as you have confirmed your booking and paid
your deposit or full payment, the cost of the rental is guaranteed
against any further increase. This guarantee is offered subject to
our terms and conditions and payment being adhered to and providing
you do not make further amendments to your holiday arrangements.
Your holiday home rental includes Accommodation as booked, including
services e.g.. Gas, water and electricity, (excludes pool heating
unless otherwise stated).
NOT
included in our rental prices: a) Flights b) Car Hire c) Holiday
Insurance d) Pool Heating
1
Bookings are valid after:
b. The appropriate deposit has been paid and
c. The booking has been confirmed in writing/e-mail by the Owner to
the Guest.
2
The person who signs the Booking Form certifies that he or
she is authorised to agree the Booking Terms and Conditions on
behalf of all persons included on the Booking Form, including those
substituted or added at a later date. The signatory must be a member
of the party occupying the property and must be 21 years or over.
Bookings cannot be accepted from parties of young people under 21
years of age.
3. A deposit of £200 or US$400 must accompany bookings, which is non-refundable. Upon clearance of the payment, the booking is confirmed.
The
balance
must be paid ten weeks prior to the commencement of the holiday
along with a
Security deposit
of £200 / $400.
.
The Security Deposit will be returned to the Guest 28 days after the
completion of the holiday as long as any key(s) are returned and no
damage or loss is reported by the Owner’s Management Company. If
damage is reported that costs in excess of £200 / $400 we reserve
the right to claim this off the Guest.
We reserve the right to treat the booking as cancelled if we do not
receive the balance by the due
date. Any cancellation charges detailed elsewhere in this document
will then apply.
In the event of a cheque not being honoured by the bank on which it
is drawn we will make a
charge of £10 / $15 to cover the bank charges and our administration
costs.
4
If the Guest wishes to cancel the booking he should advise
the Owner immediately by telephone followed by confirmatory letter.
The Owner shall be entitled to retain all payments already made
(except the Security Deposit) and to recover, if not already paid,
the balance of the hiring charge as follows:
30 - 60 days notice: 50% of the rental charge
Less than 30 days notice: 100% of the rental charge
5
In the unlikely event that circumstances beyond the Owner’s
control necessitate the cancellation of the rental arrangement, the
Owner reserves the right to cancel any bookings at any time and will
only be liable to refund monies already paid by the Guest.
Furthermore, the Owner cannot guarantee that all the facilities
described in their brochure or website will be available.
6 The Guest agrees to pay the full cost of any breakages, losses or damage to the property (the Owner’s Management Company will be sole arbitrators on cause of damage or loss)
a.
To take good care of the property and leave it in a clean and tidy
condition at the end of the holiday
b.
To report any damage or loss
immediately it is discovered
to the Owner’s Management Company in
c.
To permit the Owner or their Agents reasonable access to the
property to carry out any maintenance if necessary
d.
Not to sublet or share the property except with persons nominated on
the Booking Form
7
No liability is accepted by the Owner for loss of main
services or failure of appliances, nor for the consequences of the
actions or omissions of persons who may control supply of mains
service, nor any actions taken in the vicinity of the property by
any authority over which there is no control by the Owner.
8
The property is available after
9 The Owner does not accept any liability for injury, damage or loss caused by any reason or for any claim made as a result of this booking and/or the subsequent holiday. The Guest is responsible for taking out an adequate insurance policy(ies) to cover all risks. This waiver is also applicable to people visiting the property as guests of the Guest(s).
10
The Owner does not accept any liability for injury, damage or
loss caused, or for any such claim by a third party as a consequence
of actions by the Guest(s) and other people occupying the property
during the period of the let.
11
An additional fee of £15 / $25 per day will be levied if the Guest
requires the pool to be heated during their stay.
Guests may use the swimming pool at their own risk. They should
always observe the safety rules listed in the Information and Safety
Book held in the home and observe the pool safety notice displayed
in the pool area.
Pool heating will be switched on during the day ordered and may take
some time to heat the pool to optimum temperature. Having ordered
pool heating, The Owner is not responsible for the weather and, if
it's warmer than expected, pool heating still has to be paid for.
The solar blanket must be
used when pool is not in use (especially at night) or the heater
will not function correctly.
Like you, we have no control over the weather! We are unable to
guarantee the water temperature with pool heating as this will
depend on the prevailing weather conditions.
The heater is a mechanical device, as with any mechanical device it
can be subject to electrical / mechanical failure. If such an
occurrence was to happen, every effort will be made to repair the
heater. If the guest has paid for pool heat, then we shall refund
only the days you are without pool heat. We cannot and will not
refund for anything that has not been paid for.
12
The pool is cleaned and chemically balanced every week for your
safety and comfort; however on rare occasions it may be necessary to
apply extra chemicals to the pool to maintain safe and correct
chemical levels. Should this occur during your stay it will be
necessary for you to be out of the pool for a period of 12-24 hours
for safety reasons
13
As owners of the property, we, our servants or agents, will not be
liable for any loss or delay occasioned by any of the following:
strikes, riots, political unrest, war or the threat of war,
terrorist activities, industrial disputes, fire, flood,
technical/weather problems to transport, aircraft, closure of
airports, or any other event beyond the owner’s control.
Aircraft captains are legally entitled to deny boarding to any
passengers who present themselves at the aircraft in an unacceptable
state due to the influence of drink or drugs. Any passenger so doing
will be deemed as having given notice of his/her cancellation of the
booking at that time and the aforementioned cancellation charges
will apply.
14
The maximum occupancy is 9 persons for the villa and is
determined by the authorities within strict guidelines for fire
safety. Please note that contravention of the above will render your
booking void, all moneys paid will be forfeited and you will be
asked to leave the villa immediately without further compensation.
(i)
We have a strict
NO SMOKING
policy inside the house. If the management company find any evidence
of smoking inside the house during your stay, this will be regarded
as a serious breach of contract and you will be evicted immediately.
All monies paid will be forfeited and you will be liable for a deep
clean fee - this will include but is not limited to, professional
cleaning of all soft furnishings, linens, carpets etc as well as a
“clean air” fee, to replace all air conditioning filters and
de-odorising costs.
(ii)
We have a strict
NO PETS
policy. If the management company find any evidence of pets during
your stay this will be regarded as a serious breach of contract and
you will be evicted immediately. All monies paid will be forfeited
and you will be liable for a deep clean fee and pest control charges
- this will include but is not limited to, professional cleaning of
all soft furnishings, linens, carpets and de-odorizing costs.
16
Our villa is situated in a quiet residential area consisting
of approximately 50/50 rental homes/US families. It is a condition
of the rental that you should be considerate in your behaviour and
keep noise levels to a reasonable level so as not to disturb our
neighbours.
17
Complaints: We sincerely hope you do not have any! ...But in the
unlikely event that you wish to register a complaint during your
holiday, contact the property management company immediately and
follow this up with a letter. Give a copy to them and send us a copy
on your return. Unfortunately we are not always able to control the
components of your rented accommodation and it is possible that an
advertised facility may be withdrawn or changed due to circumstances
beyond our control and for which we cannot accept liability.
18
British citizens travelling on the visa waiver scheme and
staying for less than 90 days should hold a full British passport,
which is valid for at least 90 days following their entry to the
19
The villa is equipped with an internet connected PC for your
use. Whilst we endeavour to have this available for guests, routine
maintenance may mean that we have to withdraw it from use at short
notice. We accept no responsibility whatsoever for this.
We ask that you do not try and tamper with the PC, load any software
onto it or download any files from the internet. The PC is
thoroughly checked after every guest leaves the villa and you risk
losing your security deposit if any tampering is found with the PC.
It is a condition of your use of the villa PC that you strictly
adhere to the Villa PC Rules that are displayed by the PC in the
villa (a copy is available on request).
20
In accordance with the Bridgewater Crossing Homeowners Association
rules, no truck or van, boat, trailer, recreational vehicle,
commercial vehicle or other types of non passenger vehicles,
equipment, implements or accessories shall be parked, stored or
otherwise kept on any portion of the property or elsewhere on
Bridgewater Crossing. The connection of the villa's utility supplies
to any external vehicle / appliance is strictly prohibited.
WE STRONGLY ADVISE
IF YOU CHOOSE NOT TO DO THIS, YOU NEED TO BE AWARE THAT YOU WILL
PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION CHARGES
WHICH